SHIPPING

Shipping is based on a flat rate for standard sized products which is calculated by State.

|  NSW $33  |  QLD $35 |  VIC $33 |  ACT $33 |  SA $35 |  WA $45 |  NT $45 |  TAS $45  |

If you order product that is classified as “bulky” or “dangerous”, shipping costs will be calculated on a case by case basis. Following your purchase, we will contact you with the additional cost for shipping the bulk product(s). You can also contact us for a cost of shipping quote pre-purchase if you wish.

The goods will be dispatched to you on a standard service. Priority delivery/express delivery can be arranged on request for an additional cost to you. Risk and title of the product(s) passes to you on the date and time of delivery of the product(s) to the delivery address provided in your order.

RETURNS & EXCHANGES

In the event you are not satisfied with your purchase from Gunpro’s online store, contact Gunpro immediately. Returns will not be accepted without pre-approval by Gunpro. You must contact Gunpro within 30 days from the date of purchase to advise of your intention to return or exchange the product. After 30 days, all sales are considered final, and return or exchange will not be an option.

The complete product, in its original packaging, in new condition, is required to return or exchange the product.

If Gunpro or the manufacturer find it to be a major failure, you will be offered a refund or replacement. If Gunpro or the manufacturer finds the product fails to be of acceptable quality, but the failure does not amount to a major failure, you are entitled to have the goods repaired or replaced.

Freight costs may be at your expense unless otherwise agreed upon. Always talk to Gunpro first, we are here to help.

Used products are sold as is; unfortunately returns or exchanges are not offered. Please ensure you choose carefully. If you are unsure, please contact us for support.

WARRANTIES

New products sold online come with a manufacturer’s warranty when specified. If you have a warranty enquiry, please contact Gunpro immediately to discuss the matter.

All warranties are considered void if the product has not been used in a proper manner or has been used for a purpose other than its intended purpose. Any use, handling, or treatment of the product that does not comply with the manufacturer’s instructions will also void any warranties. Repairs to the product may only be carried out by persons authorised to do so by Gunpro, otherwise the warranty will be considered void.

Warranties do not cover products damaged due to abuse, misuse, normal wear, excessive wear or issues arising from neglect of general service and/or maintenance requirements.